ISO 29990:2010 LEARNING SERVICES FOR NON-FORMAL EDUCATION AND TRAINING

ISO 29990:2010 is an international standard for LEARNING SERVICES FOR NON-FORMAL EDUCATION AND TRAINING

What is ISO 29990:2010 LEARNING SERVICES FOR NON-FORMAL EDUCATION AND TRAINING ?

ISO 29990 (Learning services for non-formal training and education – Essential criteria for service providers) is a global standard designed to improve transparency and enable global comparisons of learning services. It serves as a single alternative for the vast array of national service and management standards that now exist in the area of non-formal education.The ISO technical committee ISO/TC 232, Learning services for non-formal education and training, developed the first standard, SO 29990:2010.

Non-formal education and training providers must consider the success of training by fully understanding their customers’ expectations, which necessitates increased interaction with both customers and delegates. They must analyse, monitor, and enhance their competency to deliver high-quality services by routinely monitoring the effectiveness of their customers while understanding and providing training services to match their customers’ expectations.

ISO 29990:2010 is broken into two sections: learning services and learning service provider management. This is the first international standard for learning providers that is both valid and applicable.

ISO 29990:2010 specifies the requirements for a Quality Management System for educational and training service providers. ISO 2999:2010 establishes a global standard for learning service providers such as businesses, vocational schools, and life-long learning centres. It encourages the creation of appropriate services and the assessment of learning outcomes. The goal of ISO 29990:2010 is to establish a generic model for learning service providers’ quality professional practise and performance in the development and delivery of education and training.

To ensure that its implementation leads to continuous improvement, the standard follows a process-based framework. The ultimate goal of the standard is to ensure the deployment of high-quality tutorial programmes and procedures.

In recent years, the importance of education and training has grown significantly, as has the number of service providers in this field. QCL is currently assisting and providing ISO 29990:2010 certification, which will help you showcase the quality of your services and set you apart from the competition. ISO 29990 is a standard for education and training quality management systems that focuses on learning and improving the learning process. The standard is relevant to teachers, students, and everyone interested in effective education and training. Because it applies internationally, this new standard differs from its predecessors in the industry.

Why ISO 29990:2010 is Important?

Service providers, learners, and global collaborations all benefit from ISO 29990:2010. The following are a few of them:

Maintain a high level of satisfaction with the training activities’ users’ demands and expectations
Staff involved in the delivery of training services should be monitored and their performance and abilities should be improved.
Identify quality objectives and a practical plan for the learning services.
Ensure that the formation’s application is properly established, monitored, evaluated, and documented.
Raise awareness of the need of encouraging two-way dialogue between employees and collaborators on issues that affect them directly.
Maintain current educational materials required for learning.
To provide better internal audit management, which will be carried out by adequately qualified personnel with the goal of identifying real chances for improvement.

The advantages of international cooperation:

Unified standards/shared knowledge of quality provide a common quality foundation.
There will be no market distortion.
Quality development benchmarks that are comparable around the globe.
The foundation for the development of additional specialised requirements for international education and training cooperation.

Who Needs ISO 29990:2010 Certification ?

Businesses all throughout the world recognise the benefit of sharing information. As a result, educational facility providers are seeing an increase in demand for non-formal education and training courses.

As a result, with businesses wishing to run a learning programme, it is critical to hire a learning service provider who is capable and competent of achieving the intended objectives.

Students’ preparation and subsequent training for non-formal education and training academies and universities are provided by all educational institutions, ranging from individual teachers to private lecture and learning organisations. Some are:

Vocational education and training centres
Centers for lifelong learning and training.
corporate training facilities (internal and external).
Internal and external training centres that primarily provide training and related services to outside users / consumers.
Training is a support service to the major business in a society where training is a support service to the major business (e.g. Company that produces goods and provides training service to its customers to learn how to use and the maintenance of the goods supplied).
Organizations that provide exclusive training to their employees, as found in large corporations (e.g., banks), and hence create training centres.

Certification Process

The design, documentation, and implementation phase of ISO 29990:2010 certification is followed by the certification phase. Manuals, quality plans and procedures, job instructions, and records are all part of the documentation. While certification is done by a third-party certifying authority that has been accredited.

Verdict

Knowledge is increasingly being recognised as a business-oriented service around the world, and education is becoming a fundamental aspect in effective corporate management. Learning’s expanding economic importance in the global knowledge society has spawned new business opportunities, such as the supply of for-profit learning services. As a result, quality assurance becomes important. The goal of ISO 29990:2010 is to establish a generic model for professional practise and performance that is of high quality. The standard stresses the broad variety of options available for delivering learning services and supports a focus on the learner and the process’s outcomes.